This privacy policy explains how TurnKey IT Solutions Ltd (“we”, “us”, “our”), trading as GreenShoots, collects, uses, and protects your personal data when you visit our website or use our services.

1. Who we are

GreenShoots is a product of TurnKey IT Solutions Ltd, registered in England and Wales (Company No. 8641814). For data protection purposes, we are the data controller.

Contact: hello@turnkeyit.co.uk | 01934 440030

2. What data we collect

We may collect the following personal data:

Contact information: name, email address, phone number, organisation name, and job title when you submit a form on our website.
Technical data: IP address, browser type, device information, and pages visited, collected automatically via cookies and analytics tools.
Communication data: records of correspondence if you contact us by email or phone.

3. How we use your data

We use your personal data to:

Respond to demo requests and pricing enquiries
Provide and improve our services
Send relevant information about GreenShoots (with your consent)
Comply with legal obligations
Analyse website usage to improve user experience

4. Legal basis for processing

We process your data on the following legal bases under UK GDPR:

Consent: when you submit a form or opt in to communications.
Legitimate interests: to operate and improve our website and services.
Contractual necessity: to provide services you have requested.

5. Data sharing

We do not sell your personal data. We may share data with trusted third-party service providers who help us operate our business (e.g. email delivery, analytics), subject to appropriate data processing agreements. These include:

Postmark (email delivery)
Google Analytics (website analytics)
Calendly (meeting scheduling)

6. Data retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact form submissions are retained for up to 24 months.

7. Your rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to or restrict processing
Data portability
Withdraw consent at any time

To exercise any of these rights, contact us at hello@turnkeyit.co.uk.

8. Cookies

Our website uses cookies to improve your experience and analyse site usage. For full details, see our Cookie Policy.

9. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. We hold Cyber Essentials Plus certification and have exceeded the NHS Data Security and Protection Toolkit standards.

10. Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Complaints

If you have concerns about how we handle your data, please contact us first. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Privacy Policy