Frequently asked questions

GreenShoots is built for addiction treatment and supported housing providers in the UK. That includes residential rehab and detox, community substance misuse services, supported housing, and homelessness services.

Yes. One GreenShoots system can run several quite different services, for example residential rehab, community substance misuse and supported housing, each with its own forms, queues and reports.

Yes. Each site or service can be set up as its own agency. Staff only see the clients of the agencies they belong to, and staff who work across several agencies see all of theirs. Reports can be run for one site or for the whole organisation.

Every feature, with no tiers: client records, case notes, care plans, risk assessments, NDTMS reporting, outcome measures, eMAR, over 30 built-in reports, bedroom management, supported housing tools and automation. The only thing charged by use is SMS, at 8p per message.

Yes. During setup we build your forms for you, set up your client queues from referral to discharge, and configure staff permissions and checklists. After you go live, small tweaks to your forms are free. Larger changes and new forms are quoted before we start.

Yes. Many of our customers, such as supported housing providers, don't report to NDTMS. The NDTMS fields can be hidden, so staff only see what your service uses.

Yes. GreenShoots runs in a web browser, so staff can use it on a computer, tablet or phone with nothing to install. Reception sign-in and appointment display screens are designed for tablets and office screens.

GreenShoots is designed to meet accessibility standards, and we work with organisations to make sure it meets any specific requirements their staff have. Tell us what you need and we'll talk it through.

There is a one-off setup and training fee, then a charge for each admitted client recorded in the system. Staff logins are unlimited, so adding staff never costs more. Book a demo and we'll give you a quote for your service.

Setting up your system, building your forms for the way your service works, and training your staff.

Contracts are typically for three years.

We want to support charities, and we'll work with you to find an arrangement that fits your budget. Get in touch to talk it through.

Yes. When OHID changes the NDTMS dataset specification, we update GreenShoots at no extra cost.

Yes. SMS messages sent from GreenShoots cost 8p each. Each message is logged against the client's record.

Your data belongs to you. If you leave, we give you a full backup of your database at no cost.

Most services go live about two weeks after we start setting up their system.

Not much. Plan for someone to give a few hours a week during setup, so we have the information we need about your forms, queues and staff to get you up and running.

Usually, yes. What's involved depends on the type and amount of data, for example another system, spreadsheets or paper records. We'll talk it through and agree the approach before we start.

Training is part of setup and is delivered remotely. We can train your team on site too, though there may be a fee for travel.

Yes. Every customer has a dedicated account manager.

GreenShoots includes Outcome Stars, TOPs, wellbeing and smart goals, PHQ-9, GAD-7, CORE-10, AUDIT and SADQ, plus withdrawal and physical health tools: AWS, CIWA-A, CIWA-B, COWS and NEWS2. If you need a validated tool that isn't listed, we can usually add it.

Yes. The Referral Dashboard shows referrals over time, by referrer type and by named referrer, how long people wait before admission, and why referrals were cancelled.

Yes. Online referral forms give referrers and people referring themselves a web link to your referral form, with no login needed. Each submission arrives as a new client in your referral queue. We switch it on and set up the form with you.

Yes. GreenShoots has over 30 built-in reports that you can run at any time, filtered by date range and site. Every report can be exported as CSV or PDF.

Yes. If you need a report that isn't built in, for example for a commissioner return or your board, our team can build it for you. You can also connect Microsoft Power BI to build your own dashboards.

Yes. Next of kin, family, GPs, probation officers, care managers and other professionals can be linked to each client's record.

Yes. Residential services can manage bedrooms and bed units across sites, with occupancy at a glance. Supported housing teams can manage tenancies, rent sheets and arrears, repairs and HHSRS checks.

Yes. Staff can email a form to a client or professional to fill in, email a completed form, send templated letters, and send SMS messages, which cost 8p each. GreenShoots doesn't send bulk email or connect to Mailchimp.

Not at the moment. If you need GreenShoots to work with another system, contact us to talk about what you need.

Yes. For services that report to NDTMS, GreenShoots tracks Episodes, Interventions, TOPs, CIRs and SIRs as staff work, and generates your NDTMS dataset from client records in one click.

GreenShoots checks your NDTMS data against the current rules before you generate the dataset. Each problem is flagged with a clear explanation, so you can correct the record before you submit.

GreenShoots keeps a complete audit trail of care plans, risk assessments, case notes and medication records, so you can show an inspector what was done, when and by whom.

Yes. GreenShoots has exceeded the standards of the NHS Data Security and Protection Toolkit, is Cyber Essentials Plus certified, and meets the NHS DCB0129 clinical safety standard. Data is encrypted at rest and in transit, staff can use two-factor authentication or sign in with Microsoft 365, and permissions control what each role can see.

In highly secure data centres in the UK and western Europe, with multiple power sources and internet connections.

Yes. Full backups are taken twice a day and kept for 30 days.

We guarantee 99.9% uptime in our contract.

Yes. GreenShoots includes tools for consent, data retention and subject access requests, and your data is stored in the UK and western Europe.

Yes. Every change is logged against the person who made it. Case notes can also be quarantined: locked and flagged for review instead of edited or deleted.

Unlimited support. Email support runs from 8am to 8pm, 7 days a week, and you can book a phone or video call whenever you need one.

Use the Raise a Support Request button on any page in GreenShoots, or email us. Requests go straight to the GreenShoots support team, who reply by email.

Yes. Over 60 step-by-step guides inside GreenShoots show staff how to do everyday tasks, such as admitting a client, giving medication or running NDTMS validation.

Yes. We add new features and improvements regularly, at no extra cost. The changelog inside GreenShoots shows what has changed.