Skip to main content
NDTMS & NHS DCB0129 Compliant

Tenancy Support & Rent Arrears Software

Keeping someone housed depends on catching problems early. Track rent and arrears against each tenancy, see Housing Benefit claims and council payments in one place, and act on aged arrears before a tenancy is at risk.

10+Years supporting providers
25,000+Client records managed
5M+Case notes recorded
NHS Data Security and Protection Toolkit — Standards ExceededCyber Essentials Plus certified
Sound familiar?

Problems you may recognise

The challenges we hear about most from providers like you — and how GreenShoots is built to solve them.

The challenges

Rent lives in a spreadsheet nobody trusts

A hand-kept rent sheet drifts. Charges get missed on the week someone was on leave, payments are recorded twice, and by the time a balance looks wrong it is weeks old.

Arrears are found too late to fix

Small arrears are recoverable and large ones threaten a tenancy. Without an aged view across the whole service, the first anyone hears is when the figure is already serious.

Housing Benefit is tracked separately from the tenancy

Claims sit in one place, the payments councils actually send sit in another, and reconciling them against the resident's account is a manual job nobody has time for.

Empty beds cost money nobody has counted

Void loss is real income, but if it is not measured against the charge schedule it never appears in a report and never gets challenged.

How GreenShoots helps

A Rent Account Per Resident

Opened from the admission and the room they are in, with the weekly charge added automatically. A part week is charged by the day or as a whole week, whichever your service uses.

Charge Schedules By House Or Room

Set what each property or room costs once, and every tenancy in it charges correctly, so a rent increase is one change rather than a sweep through a spreadsheet.

Housing Benefit Tracked Alongside

Record the claim, then the payments the council actually sends against it, on the same account as the resident's own contributions. A Housing Benefit audit pack can be produced per resident.

Aged Arrears Across The Service

See who is behind, how far, and for how long, in one list rather than by opening records one at a time. Produce an arrears letter for a single resident straight from their account.

Payments In, Without Rekeying

Record payments directly, import standing orders from a bank file, and export a direct debit collection file, so the money coming in reconciles against the charges going out.

Income And Void Loss Reporting

Rent lost on empty beds and an income summary you can post to your accounts, so the finance conversation starts from figures rather than estimates.

What's included

Every GreenShoots subscription gives you access to a comprehensive set of tools.

Rent account per resident
Charge schedules by house or room
Automatic weekly rent charge
Part-week charging (daily or whole week)
Record payments and contributions
Standing order import from bank file
Direct debit collection file export
Housing Benefit claim tracking
Rent statement per resident
Arrears letters
Housing Benefit audit pack
Aged arrears report
Rent lost on empty beds (void loss)
Income summary for your accounts
Bed and room management

Frequently asked questions

That is what Rent Sheets is for. Every resident has a rent account opened from their admission and the room they are in, the weekly charge is added automatically, and payments, Housing Benefit and arrears all sit on the same account. It is available for services that charge rent and we switch it on for you.

A part week can be charged by the day or as a whole week, whichever matches how your service works. You set it once and every tenancy follows it, so move-ins and move-outs do not need a manual adjustment.

Yes. Claims are recorded against the resident's account alongside the payments councils actually send, so you can see what has been claimed, what has landed, and what the resident still owes in one place. A Housing Benefit audit pack can be produced for a single resident.

Yes. An aged arrears report shows who is behind, by how much and for how long, across every property, so small arrears can be picked up while they are still recoverable rather than when a tenancy is already at risk.

Yes. Standing orders can be imported from a bank file, and a direct debit collection file can be exported, so regular payments reconcile against charges without being rekeyed.

Yes. Rent lost on empty beds is reported against your charge schedules, alongside an income summary you can post to your accounts, so void loss is a figure you can act on rather than an estimate.

Ready to see how GreenShoots works?

Book a free, personalised demo. We'll show you exactly how GreenShoots fits your service.