The Calico Group: One system across diverse services

Situation

The Calico Group delivers a portfolio of services spanning residential rehabilitation, community substance misuse, homelessness prevention, and supported housing — each with different workflows and reporting needs.

Challenge

Managing multiple, quite different services often leads organisations to deploy separate systems or heavily customised spreadsheets. That fragments data, increases ICT overhead, and makes group-level reporting slow.

Calico needed a platform simple enough for frontline staff, customisable enough for service variation, and supported by a responsive UK team.

Solution

Calico standardised on GreenShoots as one case management system across its service lines. Configurable pathways and forms allow each service to work in its own way while sharing a common client record model and security framework.

TurnKey provides ongoing support and customisation as requirements evolve.

Outcome

ICT and service leads manage one platform instead of a patchwork of tools. Customisation supports distinct operational models without losing central oversight.

In their words

"The interface is simple to use and the support and service from TurnKey is excellent. The product is easily customisable and allows us to have one system for multiple, but quite different services ranging from Residential Rehab through to Community Substance Misuse, Homeless prevention and Supported Housing services."

— Ann-Marie Thornley, Head of ICT, The Calico Group