Brynawel House: Protecting vulnerable residents with secure digital records

Situation

Brynawel House provides residential support for highly vulnerable people. Clinical and confidential information must be handled to the highest standards — commissioners and residents alike depend on demonstrable GDPR compliance and secure access controls.

Challenge

The organisation needed a case management partner who understood sensitivity of data, not just software features. Reporting had to be accurate for governance and quality assurance, with some bespoke fields and reports specific to how Brynawel evidences care.

Staff needed confidence that records were safe, auditable, and available to authorised users only — without cumbersome processes that push teams back toward informal paper workarounds.

Solution

Brynawel House has worked with GreenShoots (and TurnKey IT Solutions) for over five years. The platform holds clinical records in accordance with GDPR requirements, with role-based access and a full audit trail of activity.

TurnKey collaborated on bespoke reports and fields so quality and reporting reflect Brynawel's operational model — rather than forcing the service into generic templates.

Outcome

The organisation reports sustained confidence that clinical confidential information is held securely and in line with data protection expectations. Bespoke reporting supports internal quality processes without manual consolidation from multiple sources.

In their words

"Our residents are among the most vulnerable in society. Working with Greenshoots over the past five years has given us the confidence to know our clinical confidential information is safe and held in accordance with GDPR. We have worked with Mike & the team improving our system with some bespoke reports and fields to ensure quality and reporting is accurate."

— Grace Sansom, Brynawel House